Site Terms - Leafy Indian Takeaway Tonbridge Kent

Terms & Conditions, Privacy Policy & Important Information

Welcome to Leafy Indian Takeaway. This page contains important information about ordering from us, how we handle your personal data, and essential food safety details. Please take a moment to read through these terms before placing your order.

Terms & Conditions

1. About Us

Leafy Indian Takeaway Limited (Company Number 16247132) operates Leafy Indian Takeaway, a restaurant based in Tonbridge, Kent, offering freshly cooked quality Indian cuisine for collection and delivery. By placing an order with us, you agree to be bound by these terms and conditions.

2. Acceptance of Terms

These terms and conditions apply to all orders placed through our website (www.leafyindian.co.uk), by telephone, or in person. We reserve the right to update these terms at any time, and any changes will be posted on this page with an updated revision date. Your continued use of our services following any changes constitutes acceptance of those changes.

3. Placing Your Order

3.1 How to Order

You can place orders with Leafy Indian Takeaway in the following ways:

Through our website using our secure third-party online ordering system
By telephone during opening hours
In person at our restaurant

3.2 Order Confirmation

Once you place an order, you will receive confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to refuse any order at our discretion, particularly if pricing errors occur or if we cannot fulfil your order due to circumstances beyond our control.

3.3 Accuracy of Information

Please ensure all delivery details, contact information, and order specifications are correct when placing your order. We cannot be held responsible for issues arising from incorrect information provided by you.

4. Pricing and Payment

4.1 Prices

All prices are listed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change our prices at any time, but changes will not affect orders that have already been confirmed.

4.2 Special Offers

10% discount available on all collection orders
Discounts cannot be used in conjunction with other offers unless explicitly stated
We reserve the right to withdraw or modify promotional offers at any time

4.3 Payment Methods

We accept the following payment methods:

Cash (for collection and delivery orders)
Card payments (credit and debit cards)

Payment is required at the time of collection or delivery. For online orders, payment is processed securely through our third-party ordering system.

4.4 Third-Party Payment Processing

All online card payments are processed through our secure third-party ordering platform. Leafy Indian Takeaway does not store or process any card details on our website. Please refer to the third-party provider’s terms and privacy policy for information about how your payment data is handled.

5. Delivery Service

5.1 Delivery Area

We deliver to Tonbridge and surrounding areas within our delivery radius. Please check our website or contact us to confirm whether we deliver to your postcode.

5.2 Delivery Charges and Minimum Order

Minimum order value: £20
Delivery charge: £1.99

5.3 Delivery Times

Estimated delivery times are provided at the time of ordering and are approximate only. Whilst we endeavour to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including adverse weather conditions, traffic, or high demand periods. We are not liable for any loss or inconvenience caused by late delivery.

5.4 Delivery Process

Our delivery driver will deliver your order to the address provided. Please ensure someone is available to receive the order. If no one is available and we are unable to contact you, we may need to return your order to the restaurant, and no refund will be provided.

5.5 Delivery Limitations

We reserve the right to refuse delivery to certain areas or to suspend our delivery service temporarily due to circumstances beyond our control.

6. Collection Service

6.1 Collection Discount

All collection orders receive a 10% discount on the food total.

6.2 Collection Times

You will be provided with an estimated collection time when you place your order. Please arrive at the specified time to ensure your food is fresh and hot.

6.3 Proof of Order

When collecting your order, please have your order confirmation reference or contact details ready to help us identify your order quickly.

7. Cancellations and Refunds

7.1 Cancelling Your Order

If you need to cancel your order, please contact us as soon as possible. If your order has already been prepared or dispatched for delivery, we may not be able to process a cancellation or refund.

7.2 Refunds

We take pride in the quality of our food and service. If you are not satisfied with your order, please contact us immediately. Refunds or replacements will be considered on a case-by-case basis and are at our discretion.

7.3 Food Quality Issues

If there is a problem with the quality or accuracy of your order, please notify us immediately. We may request photographic evidence of the issue. We will either offer a replacement, credit, or refund at our discretion.

8. Food Safety and Allergens

8.1 Food Preparation Standards

All food is prepared in our kitchen to the highest standards of food safety and hygiene. We comply with all relevant UK food safety regulations.

8.2 Allergen Responsibility

We take allergens seriously. However, please note that all our dishes are prepared in a kitchen where allergens are present, and we cannot guarantee that any dish is completely allergen-free. Please see our dedicated Allergen Information section below for full details.

It is your responsibility to inform us of any allergies or dietary requirements when placing your order.

9. Liability and Disclaimers

9.1 Limitation of Liability

To the fullest extent permitted by law, Leafy Indian Takeaway Limited’s liability for any claim arising from your order is limited to the value of that order.

We are not liable for:

Any indirect, special, or consequential losses
Any loss or damage caused by circumstances beyond our reasonable control
Allergic reactions where allergies were not disclosed to us at the time of ordering

9.2 Your Responsibilities

You are responsible for:

Providing accurate delivery and contact information
Informing us of any allergies or dietary requirements
Ensuring someone is available to receive delivery orders
Checking your order upon receipt

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Leafy Indian Takeaway Limited and is protected by UK copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

11. Complaints

We value your feedback and take all complaints seriously. If you have a complaint about our service or food, please contact us using the details provided in the Contact Information section below. We will investigate your complaint and respond as quickly as possible.

12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

At Leafy Indian Takeaway, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Who We Are

Leafy Indian Takeaway Limited (Company Number 16247132) is the data controller responsible for your personal data. Our contact details can be found in the Contact Information section below.

2. Information We Collect

When you place an order with us, we collect the following personal information:

2.1 Contact and Delivery Details

Your name
Delivery address
Telephone number
Email address (if provided)

2.2 Order Information

Details of the items you order
Order history
Delivery or collection preferences

2.3 How Information is Collected

We collect information when you:

Place an order online, by phone, or in person
Sign up for marketing communications
Contact us with enquiries or feedback

2.4 Third-Party Ordering System

Our online ordering system is provided by a third-party service. When you place an order online, your information is collected and processed by this third party on our behalf. We do not store or process payment card details on our website. Please refer to the third-party provider’s privacy policy for information about how they handle your data.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Fulfilment

Processing and fulfilling your orders
Communicating with you about your order (confirmation, preparation updates, delivery notifications)
Handling any queries or complaints

3.2 Service Improvement

Understanding customer preferences to improve our menu and service
Maintaining order history to facilitate repeat orders

3.3 Marketing Communications

Sending you promotional offers and updates about our restaurant (only with your consent)
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: To fulfil your order and provide our services
Consent: For marketing communications (where you have opted in)
Legitimate interests: To improve our services and respond to enquiries

5. Data Storage and Security

5.1 How We Store Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

5.2 Third-Party Processing

Your order and contact details may be processed by our third-party online ordering platform. We ensure that any third parties we work with comply with data protection regulations and handle your data securely.

5.3 Payment Card Security

We do not store or process payment card details on our website. All card payments are handled securely by our third-party payment processor in accordance with Payment Card Industry Data Security Standards (PCI DSS).

5.4 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Order information is typically retained for accounting and legal purposes for up to 7 years
Marketing consent records are kept until you withdraw your consent
Contact details for order fulfilment are retained while you remain an active customer

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

6.1 Service Providers

Our third-party online ordering platform
Delivery drivers (only your name, address, and phone number for delivery purposes)

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement).

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You can ask us to correct any inaccurate or incomplete personal data.

7.3 Right to Erasure

You can request that we delete your personal data in certain circumstances.

7.4 Right to Restrict Processing

You can ask us to restrict how we use your personal data in certain situations.

7.5 Right to Object

You have the right to object to processing of your personal data for marketing purposes or where we rely on legitimate interests.

7.6 Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

8. How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Information section. We will respond to your request within one month.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority. Visit www.ico.org.uk for more information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. How We Use Cookies

Leafy Indian Takeaway uses cookies to improve your experience on our website and to help us understand how visitors use our site.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Examples include:

Session cookies that remember your order as you navigate through the site
Security cookies for the ordering process

3.2 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use.

Examples include:

Remembering your preferences (such as delivery address)
Language or region preferences

3.3 Third-Party Cookies

Our third-party online ordering system may place cookies on your device to facilitate the ordering process and payment. These cookies are controlled by the third-party provider and are subject to their privacy and cookie policies.

4. Managing Cookies

4.1 Cookie Consent

When you first visit our website, you will be asked to consent to our use of cookies. You can accept or decline non-essential cookies.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

Block all cookies
Delete existing cookies
Allow cookies only from specific websites

Please note that blocking cookies may impact your ability to use certain features of our website, particularly the online ordering system.

4.3 How to Delete Cookies

You can delete cookies that have already been stored on your device through your browser settings. Instructions vary by browser, but you can typically find this option under “Settings,” “Privacy,” or “History.”

For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

Allergen Information

1. Our Commitment to Food Safety

At Leafy Indian Takeaway, we take food safety and allergen management extremely seriously. We are committed to providing our customers with accurate allergen information to help you make informed choices about the food you order.

2. Understanding Food Allergens

UK law requires food businesses to provide information about 14 major allergens used in the food we serve. These allergens are:

Cereals containing gluten (wheat, rye, barley, oats)
Crustaceans (such as prawns, crabs, lobster)
Eggs
Fish
Peanuts
Soybeans
Milk (including lactose)
Nuts (such as almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts)
Celery (including celeriac)
Mustard
Sesame seeds
Sulphur dioxide and sulphites (at concentrations of more than 10mg/kg or 10mg/litre)
Lupin
Molluscs (such as mussels, oysters, squid)

3. Allergens in Indian Cuisine

Indian cuisine commonly contains several of these allergens. Many of our dishes may contain:

Dairy products (milk, cream, butter, ghee, yoghurt) – used in curries, sauces, and naan breads
Nuts (cashews, almonds) – often ground into sauces or used as garnishes
Gluten (wheat) – found in naan breads, chapatis, and as a thickening agent in some sauces
Mustard – used in spice mixes and curry preparations
Celery – sometimes present in spice blends
Sulphites – may be present in some ingredients

Some dishes also contain:

Crustaceans and fish – in seafood dishes
Eggs – in some starters and rice dishes
Sesame seeds – used as garnishes or in certain preparations

4. How to Request Allergen Information

4.1 Before You Order

We strongly recommend that you request allergen information before placing your order if you have any food allergies or intolerances.

You can request allergen information by:

Asking our staff when ordering in person or over the telephone
Contacting us via email or phone before placing an online order

4.2 When Ordering Online

If you have specific allergen requirements, please contact us directly by phone before placing your online order. This allows us to discuss your needs and recommend suitable dishes.

4.3 Importance of Communication

It is essential that you inform us of any allergies or intolerances when placing your order. Our staff are trained to take allergen enquiries seriously and will provide you with accurate information to help you choose safely.

5. Cross-Contamination Warning

5.1 Our Kitchen Environment

Please be aware that all our food is prepared in a kitchen where multiple allergens are present and handled. Despite our best efforts to prevent cross-contamination:

Different foods are prepared on shared surfaces
The same equipment may be used for multiple dishes
Allergens may be present in the air (particularly flour, nuts, and spices)
Trace amounts of allergens may unintentionally be present in dishes

5.2 We Cannot Guarantee Allergen-Free Dishes

Due to the nature of our kitchen operations, we cannot guarantee that any dish is completely free from allergens, even if the allergen is not a listed ingredient in that dish.

If you have a severe allergy or intolerance, there is always a risk of cross-contamination, and you should carefully consider whether it is safe for you to order from us.

6. Your Responsibility

Whilst we will always do our best to accommodate your needs and provide accurate information:

It is your responsibility to inform us of any allergies or dietary requirements
You must assess the risk based on the severity of your allergy
If you have any doubts about whether a dish is safe for you, please do not order it

We take allergen requests seriously, but we cannot accept liability for allergic reactions where allergies have not been disclosed to us at the time of ordering, or where you have chosen to order despite being informed of the risk.

7. Special Dietary Requirements

In addition to allergen information, we can also accommodate certain dietary requirements where possible:

Vegetarian options – clearly marked on our menu
Vegan options – please ask for details when ordering
Mild or spice-free dishes – we can adjust spice levels on request
Dairy-free alternatives – some dishes can be prepared without dairy (please enquire)

Please discuss your requirements with us when ordering, and we will do our best to accommodate you.

8. Ingredient Changes

Please note that our recipes and ingredients may occasionally change due to supplier availability or seasonal variations. If you have previously ordered a dish without issue, we still recommend checking allergen information each time you order.

9. Further Information

If you have any questions about allergens or ingredients in our food, please do not hesitate to contact us using the details provided below. We are here to help you make safe and informed choices.

For allergen enquiries, please call us directly to speak with a member of our team.

Contact Information

Company Details

Full Company Name: Leafy Indian Takeaway Limited
Company Number: 16247132
Registered in: England and Wales

Get in Touch

Website: www.leafyindian.co.uk

For orders, enquiries, allergen information, or to exercise your data protection rights, please contact us:

Telephone: 01732 926677
Email: contact@leafyindian.co.uk
Address: 29 Shipbourne Road Tonbridge Kent TN10 3DN

For Privacy and Data Protection Enquiries

If you have any questions about how we handle your personal data or wish to exercise your data protection rights, please contact us using the details above, marking your correspondence “Data Protection Enquiry.”

For Allergen and Dietary Information

For specific allergen information or to discuss dietary requirements, please telephone us directly to speak with a member of our team who can provide detailed advice.

Last Updated: 23/10/2025

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, Privacy Policy, Cookie Policy, and Allergen Information.